Sentis supports the importance that the community places on the maintenance of informational privacy of individuals’ personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.
· how and when Sentis collects personal information;
· how Sentis uses and discloses personal information;
· how Sentis keeps personal information secure, accurate and up-to-date;
· how an individual can access and correct their personal information; and
· how Sentis will facilitate or resolve a privacy complaint.
It is Sentis’ usual practice to collect personal information directly from the individual that personal information concerns. The types of information we collect are listed here. Sometimes, we may request personal information from you which consists of sensitive personal information. The types of sensitive information we collect are listed here.
In certain circumstances, we request your assistance in generating a unique identifying code to link any answers you may provide us to one or more questionnaires over the course of a project (or multiple projects). The code will be stored securely and kept confidential by the research team at Sentis. After the project is completed, your personal information will be deleted and any reports created as a result of the answers to the questionnaires will be aggregated and anonymised without any reference to any individual participant.
Use and Disclosure
Sentis only uses and discloses personal information for the purposes for which it was collected, which are directly related to one of our functions or activities here (paragraph 4.2).
Sentis will generally only disclose your personal information to those parties external to Sentis where those third parties assist Sentis in carrying out its services or are a related party to Sentis. Examples of those organisations are listed here (paragraph 5.1).
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from Sentis, please contact us via the details provided below, or follow the unsubscribe links in any email communication you may receive from us.
Credit Reporting Policy
To the extent you provide Sentis with personal information which is credit information or to the extent we collect any credit information about you from a third party or offer you terms of payment of your account with Sentis greater than 7 days, Sentis’ Credit Reporting Policy shall apply. Please see paragraph 6 further (here) and our Credit Reporting Policy for further information.
Cross Border Disclosure
Security and Access
Sentis takes steps to protect the personal information we hold against unauthorised access, loss, use, modification or disclosure. Please see here (paragraph 8) further information, as we require you to notify us should the personal information we collect from you need updating.
How to contact us
For further information or to make a complaint, please contact Sentis at Enquiries-Brisbane@Sentis.net or write to us at PO Box 303, Morningside, Qld 4170 or contact us on +61 07 3363 5900.