Webinar | Leading Resilient Teams – Key learnings

Thank you to all who joined us for our recent ‘Leading Resilient teams” webinar.

We had over 120 leaders join us from a range of industries across Australia, New Zealand, Europe, North America and Africa to learn more about strategies for building a resilient and resolute team.

Please find below key learnings; in addition to the recording:

Rr model of Resilience and Resolve

Resilience – the ability to deal with significant challenges and bounce forward

Resolve – the ability to deal with everyday challenges and find a path forward

Strategies to Build Resilience and Resolve

  1. Build your reserves by getting sufficient sleep, eating healthy and nutritious food, and getting plenty of exercise. This will help you to manage both day-to-day challenging situations where you need Resolve, and also the significant challenges you face in life.
    • As a leader – make sure you role model a healthy lifestyle to your team. And be aware of the type of behaviour you encourage – do you tend to reward your team after periods of high intensity with drinks at the pub, or cake in the office? Consider the impact your choices can have on your team.
  2. Stay in control of your thinking by taking control of what you can control, and letting go of the things you can’t change. In stressful situations, focus on what you think, feel, say, and the actions you can take.
    • When a team member is faced with a challenge situation, help them see what they can control, and what they can’t. Help them to reframe any unhelpful attitudes such as “I can’t handle this situation, I’ve never done it before”, to more helpful attitudes such as “I’ve not done this before, but I have support available if I need it to get through this challenge. And it could be a great learning opportunity for me.” Helping your team members to view challenges in a more positive light will help them approach the challenge with greater resolution and an optimistic outlook.
  3. Be aware of how social interactions impact your brain. When stressed, rather than isolating yourself, try to engage with friends and family, as these positive interactions will cause your brain to release chemicals that will promote feelings of wellbeing and happiness.
    • Consider how your interactions with your team impacts their wellbeing and ability to demonstrate resilience and resolve. If you are causing a threat reaction in their brain because you are speaking to them in an abrupt, rude, rushed, or abrasive style, this will impact them in a negative way and can cause their stress levels to increase.
    • Additionally, if you feel a team member is struggling with a significant challenge, consider having a supportive conversation with them to help them bounce forward.

The steps to a supportive conversation:

  • Follow up – Agree when and how often you will check in with them to review how they are coping with the challenge, while maintaining effective performance in their role.

  • Plan – Ask the team member what they think the next steps are towards supporting them back to full effectiveness and wellbeing. If the challenge is suitably significant, you may want to consider whether the organisation would support the individual to take some time off, or visit an EAP provider.

  • Identify Strengths – Help your team member remember their strengths by reminding them of the qualities they possess that have helped them manage challenges in the past.
  • Inquiry – Use open questions in a non-judgemental and calm way to inquire about their current state, offering data to support your questions (e.g., ‘I noticed you have appeared very tired lately, and I wanted to check in and ask if there is something going on that you would like to share with me?’).
  • Pre-conversation – find a private place to speak, and ask if they have time available to speak with you. Share that the reason for the meeting is based on your concern for their wellbeing. Remember to go in with an open mind and not operating from pre-conceived opinions.

To see how your workplace is travelling in regards to creating an environment that supports psychological Wellbeing complete our checklist here.